Bookings – Terms & Conditions

I realise you may be an awesome person and perhaps you’ve never met me before (make sure you meet me a little here and here) 😊🌸

I realise that the following information and the way in which I have written it has a totally different tone compared to my social media posts or the rest of my website.

– However, because people take chances I have had no option but to become more strict with boundaries around bookings.

None of this should be necessary to point out – but 🤷‍♀️ here we are. Every point has a story behind it. I’ve dealt with real 💩situations over the years doing what I do.

Deposits & Payments

Every appointment (for any need) requires a deposit.

Human hair extensions will be ordered from my suppliers when a deposit / full amount has cleared in my business account. From there, its ordered (imported). When it arrives here the hair is washed, dried and I start creating dreadlock extensions from it.

Before installation of human hair dreadlock extensions, the full balance + appointment deposit needs to be settled.

Cancelations less than 24 hours forfeit a deposit – so does no shows. If you have an emergency of course there’s grace 🌸

A new booking will require a new deposit.

One person not showing up means I could have given the slot to someone else and I could have earned – to see to the needs of my family.

Re my trips to Gauteng / KZN / EC – no deposit, no guaranteed booking. It costs me thousands to travel which I need to pay upfront. I can’t afford to hope for filled slots.

Yes, a deposit comes off the total of the invoice and is not an extra fee.

Hair that you paid for is totally yours.

If there’s left overs after we’ve worked on your lovely ‘do’, it goes into a neat sleeve with your name on, where it will stay clean and safe. Nobody else gets your hair. You’re free to keep it with you or you’re free to leave it with me as just about everyone else does. We use it in case there’s weak spots to fix or more extensions to add later on. Where ever it’s kept is fine by me – either way is totally fine by me, it remains yours.

If I Need to Cancel

I’m human too — illness, family emergencies or animal emergencies (yes, with this many rescues, it happens) can mean I need to reschedule you. If that happens, your deposit is fully protected and moves with you to the new date. I’ll give you as much notice as I possibly can, and I’ll always make it right because you’re important to me and I respect you.

Tips

Yes, I do welcome tips – that’s very kind and makes me feel appreciated. No, I don’t ask for it and it’s not required. Just so nice 🌸

Quotes

On your quote there will be a breakdown of cost. If I’m quoting you on human hair dreadlock extensions – I will list different lengths with prices on the right column. Please don’t plus all of that together – you only pick one length you want and the total next to that is your cost for your custom created extensions.

Unfortunately it’s not possible for me to say exactly how long we will be busy with your hair but I could give an approx time frame. My labour rate is calculated per hour which is the only way to make it fair for both of us.

Your Budget

Yes you are welcome to tell me you’d like to book x amount of hours for maintenance / correction / installation based on your budget. No problem, I understand.

But no – you are not going to expect me fix a dire mess / very thick hair and want me to cram it all in into way less time because it’s all you can afford / that you’re willing to pay.

I respect and understand money restraints, believe me – so in the time that you have allocated based on how much you can spend, I will do my best to get as far as possible. Without doing a sloppy job, nor breaking myself in the process.

Respectfully – I know my trade. I don’t let others tell me how long I should take to fix a nest that has formed on someone’s head. Look after your hair properly and maintenance won’t cost you an arm and a leg 🤷‍♀️😊

No, I do not allow monthly plans / paying off as this has caused me great frustration and regret. I have had serious expenses and ended up running myself into debt while waiting for payments – all while the guilty parties who have gone back on promises and agreements have enjoyed holidays, restaurants and daily cigarettes and booze with money that’s meant to feed my children.

Every person is sweet and full of promises – until they owe you money.

The answer is “no”

If immediate payment is not possible for you – you’re welcome to register with Mobicred.co.za which will then give you a credit total you can work with via their platform. It works similar to Payflex which means you can pay it off over a time period that suits you within boundaries set by them.

If you’re not credit worthy it means financial institutions do not trust you with credit – then neither should I (the hard lessons I’ve had to learn 💩🙈) No, smiling, hugging and calling me “frieeeennd” with a nasal, plastered on accent will change this. It will not make me trust you. Ive seen the “sweetest” among them ending up being the worst

Full payment is required right after each session. Not a week, two or a month or a year.  Not after you’ve left the country while being full of excuses. Not when an inheritance pays out. I’ve seen and heard it all.

If the project we’re working on for you takes more than one session – full payment is required after each session with the deposit being taken off the total on the last session. The client receives my skill and time and I receive the payment I worked for. You get to look amazing, I get to pay my bills.

Always realize, I don’t hound anyone to go ahead and get dreadlock from me. The people that come to me chose it themselves.

Cigarettes 🫪🤢

Have you smelt it?

I don’t work around cigarette smoke. This counts for at my studio or where ever you require I come see you. It makes skin, clothes and hair smell bad. I don’t smoke and the air I want to inhale needs to be clean. I like my lungs pink. Smoke breaks away from me when we’re taking a breather is absolutely fine. I run to the porcelain scooter or go give  The Grinch 1st and 2nd breakfast – and you have a puff. We both win 👍😁

Allergies & Sensitivities

I use hair products (including a leave-in mist) as part of your session. If you have any known allergies, skin sensitivities, or scalp conditions, please tell me before we start — not halfway through. I’m happy to do a patch test beforehand if you’re unsure, just ask in advance.

If you have an active scalp infection, open wounds, lice, or anything contagious, I reserve the right to reschedule or decline the appointment for both our sakes.

I don’t colour or wash hair, so this only covers the styling and finishing products I use during your session.

I will ask you if I can mist my products into your hair – you’re very welcome to decline. Should you agree, you confirm you have no known allergies to hair care products unless disclosed to me in writing beforehand. (No, no issues with this ever, this is for liability purposes)

Discount & Bartering

My pricing reflects the years of experience, time and care that go into every appointment. Its not negotiable.

No other retailer or service supplier offer a thing such as discount when you appear in front of them with pitiful eyes and a long bottom lip – why ask it of a small business?

Bartering – Ive had people make all sorts of promises and fulfill none of it after their hair was done. Sorry, the answer is no.

Under my feet

Do not bring your friend / mother / who ever with to stand right under my nose and watch how I work on your hair. It’s rude, it’s in my way and in some cases it’s been clearly with the sole purpose to see what I do so the person can go home and try it themselves. I do not teach and if I did – one lesson isn’t anywhere near enough nor would it be for free. It’s rude. It would be awesome if they’d go make us coffee instead.

Travel charges

If you require me to travel to you in Cape Town (where I am based) – we will work on AA rates to you and from you, added onto your bill. Same when I travel to Gauteng, KZN etc – ubers to you and from you from where I stay over is for your own account. I already cover flights to get to you which all works out far less than it would have if you traveled to come see me in Cape Town, booking accommodation, ubers or renting a car etc.

My Space

If you come to my studio – expect a cabin with large windows, fairy lights, indoor plants and various living beings that is situated under a tree. It’s like a farm in the middle of a residential area – not a 5 star establishment that features on Top Billing.

I’ve worked very hard to get it and keep it. If it’s not fancy enough for you, perhaps your own house is 😊 . I love dealing with real people, beautiful souls, who are humble. I don’t cater for people who sit here with their noses pulled up.

Children

Bringing a child with is totally fine, I absolutely love children and welcome them. I have 3 of my own and if life was different for me I would have loved having more…

However, no child comes here on the basis to come “play with animals while mommy is busy with hair”. Animals are not toys.

No chasing, no harassing, no annoying our animals. I will have no other option but to ask you to take your child home and only bring them with once you’ve learned that it’s in everyone’s benefit to set gentle but firm boundaries with them.

No jumping around on my studio’s old retro couch. Damaging my property isn’t on the cards at all. Dont do an uncomfortable giggle and “warn” me in advance about how “high the chances are that they will break something”. Nope. You are welcome to bring things with for him or her to break. ‘Your’ things.

No diabolical screaming after hearing the terrible word “no” – your unbehaved darling will need to go before they chase away our Guinea Fowls or the African Spotted Thick Knee couple who have chosen to live around our home with us for many years. We respect living with wildlife and expect our guests to do the same.

Attitude

An attitude can be such a funky thing but not when it’s sour.  I do not accept being disrespected by a person because I’m being paid to do something for them. I won’t have that.

If I gave you a quote a couple of years ago and you ask  me for an updated one, yes there will be a difference in price. Sometimes we’re lucky and it’s a couple of hundred rand. Other times we’re not so lucky. It’s totally out of my control since everything goes up and I don’t like it either 🤷‍♀️. Getting angry and lecturing me about inflation will leave you without dreadlocks. Terribly sorry. My quality of work is rare – we have a niche market here in South Africa. I pick my people since we walk a close road and I’m only interested to deal with pleasant, respectful ones.

I trust all is clear after this – i really look forward to meeting you and starting an amazing ‘do’. May you fall in love with your hair and how liberated it makes you feel. I would love to do that for you xx

Amen and fluit fluit my storie is uit 🙏

Eva